Return Policy

Return Policy:

1. Right of return:

   • Every customer has the right to return goods purchased from us within 30 days from the date of purchase.
   • Returns of goods are allowed without questions, unless specifically stated otherwise.

2. Item Condition:

   • In order to accept a return, the goods must be in unused condition, with their original tags and packaging.
   • Goods returned with signs of use or damage may be rejected or subject to a restocking fee.

3. Return process:

   • To make a return, contact our customer service department and provide information about your order.
   • You will be provided with a return address and instructions for returning the goods.

4. Refund:

   • After receiving and inspecting the returned goods, a refund will be made for the amount you paid.
   • Refunds will be made to the original payment method unless otherwise agreed.

5. Shipping costs:

Refund Policy for Purchased Goods:

1. Right to refund:

   • A refund of purchased goods can be requested in a variety of situations, including:
     • Product defect not resulting from use or abuse.
     • Inconsistency of the goods with the description or expectations of the customer.
     • Loss or damage to goods during delivery.

2. Refund Process:

   • To request a refund, contact us and provide details of the problem.
   • Order information and, if necessary, evidence of the problem (eg photos of the damaged item) will be requested.

3. Refund processing:

   • After receiving your refund request, we will review the circumstances and inform you of the next steps.
   • The refund will be made as soon as possible and to the original method of payment.

4. Individual cases:

   • All refund requests are considered on an individual basis, taking into account the satisfaction of the customer's needs.

This policy is designed to provide our customers with security and confidence when shopping at our store. If you have any questions or need further clarification, please do not hesitate to contact us. Thank you for your interest and preferences!